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Last Updated: 30 December 2018

This Practice endeavours to provide the highest standard of patient care, respecting patients’ rights to privacy, confidentiality and to be kept fully informed at all times during consultation and treatment and to involve patients in decisions about their care.

This will be achieved by working together. Help us to help you.

We expect patients to be polite to Practice staff, to request home visits only when necessary and to inform the Practice if an appointment cannot be kept so that it may be offered to someone else.

As a patient it is your responsibility to:

• Ensure you attend any appointment at the surgery and arrive on time.
• Cancel an appointment at least 24 hours in advance if you can.
• Ask any questions if you are unsure about anything.
• To follow the advice given to you by your Doctor or Nurse.
• Ensure all children are accompanied by an adult.
• Look after your health.
• Treat staff with dignity and respect.
• Follow practice rules for example, switch mobile phones off whilst in the surgery building.
• Immediately advise the practice of any change of address and telephone number (including mobile phone number) to allow the practice to contact you if needed.
• Advise the practice of any special needs that you may have including the need for an interpreter if you have communication problems

Violence and Aggresive Behaviour

The Practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing/swearing, physical contact and/or aggressive gestures.
The Practice will immediately remove from the Practice list any patient who is aggressive towards any member of the Practice team or other person on our Premises or who damages our property.

We will always involve the Police.

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Last Updated: 18 March 2016

If you were ill, would you know who to turn to? Choose the right option for your condition. 

'When you're ill, know who to turn to' outlines the eight options available when you need medical assistance, alongside a list of symptoms that could be appropriately dealt with by each option. These include:

• Self care:
  for minor illness or injury you can deal with yourself, such as hangover, grazed knee, sore throat, coughs and colds
• Pharmacist:
  for expert advice or information on medicines and healthcare, including the Minor Ailment Service.  Examples of minor ailments include coughs and colds, indigestion, constipation, aches and pains
• Dentist:
  for regular check-ups, routine treatment and emergency care
• Optometrist (optician):
  for any eye problems including blurred vision, difficulty seeing well or discomfort - red eyes, irritated eyes
• Family doctor:
  when your illness or injury just won't go away make an appointment to see your GP who can provide  advice and information about conditions such as vomiting, ear pain, sore belly, backache
• NHS out-of-hours service:
  Turn to your NHS out of hours service when you are too ill to wait until your GP or dental surgery is open. Call NHS 24 on 111, the new number for NHS 24
• Minor injuries service:
  if you require urgent care for a minor injury such as cuts, minor burns, sprains
• Accident and emergency:
  Turn to 999 or your hospital's A&E department only for serious illness or accidents such as suspected stroke, heart attack, head injuries, fracture or wounds requiring stitches

For information on symptoms and minor illnesses please visit the NHS24 Self Help guide.

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Last Updated: 30 December 2018

As a patient you have the right to:

• Join the practice of your choice in the area where you live following acceptance by the practice.
• Access the practice information booklet which provides information on the practice including times of consultations.
• Access an urgent appointment as quickly as is required to deal with your symptoms.
• Receive clear information about your treatment.
• Participate in discussions about your treatment during your visit.
• Privacy.
• Be treated with dignity and respect.
• Make a comment or complaint if you are not happy.
• See your GP medical records following a request to the practice.

Suggestions and Complaints

The Practice has developed a policy for complaints and welcomes suggestions.

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Last Updated: 24 October 2017