Welcome to Calton Medical Practice.

Our aim is to improve the health and wellbeing of the local community through the delivery of safe, effective and compassionate primary care services.

Our website contains a range of health information and resources, along with practical information on visiting the surgery.

We hope you find the website useful and informative, and welcome your feedback and suggestions.

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With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as How To Find Us, Opening Hours and Registration and Changing Your Details, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our Practice Team consisting of healthcare professionals and back-up staff offer a number of Clinics and Services to promote good health and well being whatever your medical condition.

Our practice is a teaching and training practice. Students attend our surgery from time to time. They have supervise encounter with patients. We appreciate your help in teaching and training of new generation of doctor. If at anytime you are not comfortable with students in room kindly let supervising GP know. We also value your input to improve students experience in surgery. 

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering Repeat Prescriptions.
Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The Practice is located on the ground floor of Bridgeton Health Centre.

Our Health Centre is fully accessible for wheelchair access.


 

43 appointments did not attend in the month of December
If you no longer require your appointment please call the surgery in advance so your appointment can be used for someone who requires it.
Thank you


 

Choosing your GP
You can usually register with any practice close to where you live.

Before your Appointment
Information on the practice and how to arrange an appointment is in the Practice Booklet which is available to all patients.

Your visits
You are treated with dignity and respect by the Practice team throughout your visits.

Assessing your needs
All decisions on your care will be based on a full assessment of your needs and will be taken following a discussion with you.

Receiving your care and treatment
You will receive safe and competent care and treatment in a manner designed to put you at ease.

The quality of your care and treatment
Your care and treatment will be provided according to recognised current best practice guidelines.

Confidentiality and information held about you
Your GP keeps an accurate, full and up-to-date record of all aspects of your care. All information is stored in a manner that ensures your confidentiality, and is in line with current legislation.

Information may be shared with other healthcare staff working within the Health Service when they are involved in your care but will not be shared with any outside party without your consent.

Practices may share non identifiable information with other parts of the Health Service but will not share your personal details. This is to help with audit and service provision.

Expressing your views
Your surgery welcomes and actively seeks your views to help it continuously improve the quality of care it provides.

Accessing NHS services via your GP Surgery is free of charge however, some activities such as private medical certificates and travel vaccinations will incur a charge. These are normally set out on a notice in the surgery but may also be obtained from the practice manager.

To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment e.g. GP, Health Visitor, Practice Nurse. This information may be stored on paper or electronically on computer files by Practice staff.

We sometimes disclose some of your personal health information with other organisations involved in your care. For example, when your GP refers you to a specialist at a Hospital we will send relevant details about you in the referral letter and receive information about you from them. Our Practice also participates in regional and national programmes such as the cervical cytology screening service and your name and address, date of birth and health number will be given to them in order to send an invitation to you.

We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service.

These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services.

Sometimes, we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in activities such as these we will ensure that as far as possible any details that may identify you are not disclosed.

We are sometimes involved in health research and the teaching of student nurses, doctors and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.

Where you need a service jointly provided with a local authority we will seek your permission before giving them your details.

Sometimes we are required by law to pass on information e.g. the notification of births and deaths and certain diseases or crimes to the government is a legal requirement.

Our use of your personal health information is covered by a duty of confidentiality, and is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you.

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on Protecting Patient Confidentiality. Further information on this can be found at www.nhsis.co.uk/confidentiality. Anyone who receives information from us is also under a legal duty to keep it confidential.

If you have any queries or concerns on how we use your personal health information, or would like to access your information, please contact our Practice Manager.

Change of Details

If you move house or change your home or mobile telephone number please inform the Practice as soon as possible.
This is extremely important as there have been times when the Practice has been unable to contact a patient in an emergency situation due to out of date contact details.

Registering with the Practice

New patients are welcomed by the Practice. When registering you will be asked to complete a registration form, health questionnaire and provide a form of ID (Birth certificate/Passport/Driving licence etc).  The Doctors will review the health questionnaire.  At this point you might be contacted to make an appointment before you are fully registered with the practice.  Please provide information of any repeat medication you are currently receiving, and ensure you have at least 1 months supply of medication before changing surgery.

If you wish to register with us you can download and fill out the following forms and bring them into the surgery.  Please remember to bring in a form of ID (preferably photographic) for every member of the household registering with us.

GPR-2018.pdf

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

You can leave your prescription message on our 24-hour answering machine, 0141 232 1680, clearly stating your name, address, date of birth and give the name of the drugs you require.

Repeat prescription requests can also be made by phoning the main reception number or handing your repeat prescription re-order form at the reception desk, or by sending in your repeat prescription re-order form in a S.A.E. which will be returned to you as soon as possible. 

The prescription takes two working days to process so please do not allow your medicines to run out.
If you enclose a stamped, addressed envelope your prescription will be posted to you.


Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 

Online Repeat Prescription Service

We currently have an online repeat prescription ordering service.
If you wish access to this, and do not already please speak to Reception who will gladly help you.

expo access logo

 

Click here to go to our Online Repeat Prescription Service

The health visitor, Katrina  runs immunisation clinics and child surveillance clinics on alternate Thursday mornings and  a weigh in clinic on a Friday morning.  She also offers health advice and support to families with young children which include parenting and behaviour management. She also supports women with post-natal depression.

The health visitor can be contacted between 09:00 – 16:00 on 0141 232 1674.

Appointments

The Practice is open from 08:30 to 18:00 Monday to Friday. Evening surgeries are available from 18:00 to 18:45 on a Wednesday. In total the Practice runs five morning surgeries and five afternoon surgeries.

All surgeries are organised on an appointment system with emergency appointments each day.

Each appointment is allocated a 10 minute slot, however, if you feel you require more time at your appointment, please advise the receptionist when you call to make the appointment.

We offer appointments with a doctor or nurse at your request. We also offer appointments pre-bookable up to one month in advance. Routine appointments are available every morning and afternoon.

Medical emergency appointments are available every day. If you need an urgent appointment call reception at 8:30am for an appointment and  you will be seen as soon as possible on that day. Please help the receptionists by telling them whether or not your problem is urgent. Nurse pillar can also give advise and speak or see patients if their are no emergency appointments.

Please remember:
Cancel any appointment you cannot keep.  Failure to do so may result in your removal from the practice.
One appointment is for one patient only.
If you have a number of problems a double appointment may be a good idea.


Nurse Triage

On a Monday and Friday morning we have a new triage system, when you call for an emergency appointment you will be added to a triage list, the nurse will call you back asap and will confirm wither you will see a doctor that day or can be seen with Eileen herself.

Panel Line Appointments/Sickline

Panel line/sick line appointments are seen after the morning surgery. Please telephone 24-hours in advance to arrange an appointment on 0141 531 6650. Please provide information of what the reason for your sickline is and how long for.

Telephone Advice

You will be asked to leave a message and the doctor/practice nurse will try to return your call as soon as possible.


Interpreters

We can arrange interpreter services for patients who do not speak English. Please let us know if you need this service when booking your appointment.. The practice cannot guarantee an interpreter at short notice so please ensure adequate time between booking the appointment  and letting us know if you need one. If you cancel your appointment REMEMBER to cancel the interpreter with the receptionist also.


Emergency – Out of Hours

In case of genuine emergency which cannot wait until the next working day please telephone NHS 24 in the first instance on 111 and your call will be passed to NHS ADOC if appropriate.


Home Visits

If you are too ill or frail to attend the Surgery and require a home visit, please telephone the main Surgery number before 10am.

Please click here for our leaflet about Home Visits.

The Receptionist will require some details to allow the doctor to assess the urgency of the visit. Please help the Receptionist to help you.

Whenever possible, we would ask you to make every effort to make it to the surgery to be seen, rather than request a home visit. This will allow the doctor to spend more time with you, and he would have easier access to medical facilities to help deal with your problems.

Home visits will be dealt with as quickly as possible. If you feel your call needs immediate attention, the receptionist will ask you to discuss this with the doctor.


Text Messages

The Practice is using a text messaging service to remind patients to attend for appointments, as evidence suggests that this is an effective way to reduce missed appointments. You will be asked for your consent before you are included.
You may also cancel your appointment by replying ‘CANCEL’ to the reminder which you will receive up to 2 days before your appointment.


Facilities for the Disabled

Practice premises have been designed with the disabled in mind. The Surgery entrance, consulting rooms and toilets have suitable wheelchair access.


Dental Treatment/Emergencies

The Medical Practice does not deal with dental issues. For Dental Emergencies contact your own dentist Monday to Friday during business hours. For out of hours emergencies phone your own dentist and you will hear a recorded message giving you the phone number of the dentist on call.

The District Nursing Team (RGN Sister Pickering and RGN Staff Nurse Henry and Staff nurse Campbell) carry out domiciliary nursing care for housebound patients and patients who require treatment at home.  This includes palliative and terminal care.

The nurses can be contacted on 0141 232 1675.