Appointments

The Practice is open from 08:30 to 18:00 Monday to Friday. Evening surgeries are available from 18:00 to 18:45 on a Wednesday. In total the Practice runs five morning surgeries and five afternoon surgeries.

All surgeries are organised on an appointment system with emergency appointments each day.

Each appointment is allocated a 10 minute slot, however, if you feel you require more time at your appointment, please advise the receptionist when you call to make the appointment.

We offer appointments with a doctor or nurse at your request. We also offer appointments pre-bookable up to one month in advance. Routine appointments are available every morning and afternoon.

Medical emergency appointments are available every day. If you need an urgent appointment call reception at 8:30am for an appointment and  you will be seen as soon as possible on that day. Please help the receptionists by telling them whether or not your problem is urgent. Nurse pillar can also give advise and speak or see patients if their are no emergency appointments.

Please remember:
Cancel any appointment you cannot keep.  Failure to do so may result in your removal from the practice.
One appointment is for one patient only.
If you have a number of problems a double appointment may be a good idea.

Nurse Triage

On a Monday and Friday morning we have a new triage system, when you call for an emergency appointment you will be added to a triage list, the nurse will call you back asap and will confirm wither you will see a doctor that day or can be seen with Eileen herself.

Panel Line Appointments/Sickline

Panel line/sick line appointments are seen after the morning surgery. Please telephone 24-hours in advance to arrange an appointment on 0141 531 6650. Please provide information of what the reason for your sickline is and how long for.

Telephone Advice

You will be asked to leave a message and the doctor/practice nurse will try to return your call as soon as possible.

Interpreters

We can arrange interpreter services for patients who do not speak English. Please let us know if you need this service when booking your appointment.. The practice cannot guarantee an interpreter at short notice so please ensure adequate time between booking the appointment  and letting us know if you need one. If you cancel your appointment REMEMBER to cancel the interpreter with the receptionist also.

Emergency – Out of Hours

In case of genuine emergency which cannot wait until the next working day please telephone NHS 24 in the first instance on 111 and your call will be passed to NHS ADOC if appropriate.

Home Visits

If you are too ill or frail to attend the Surgery and require a home visit, please telephone the main Surgery number before 10am.

Please click here for our leaflet about Home Visits.

The Receptionist will require some details to allow the doctor to assess the urgency of the visit. Please help the Receptionist to help you.

Whenever possible, we would ask you to make every effort to make it to the surgery to be seen, rather than request a home visit. This will allow the doctor to spend more time with you, and he would have easier access to medical facilities to help deal with your problems.

Home visits will be dealt with as quickly as possible. If you feel your call needs immediate attention, the receptionist will ask you to discuss this with the doctor.

Text Messages

The Practice is using a text messaging service to remind patients to attend for appointments, as evidence suggests that this is an effective way to reduce missed appointments. You will be asked for your consent before you are included.
You may also cancel your appointment by replying ‘CANCEL’ to the reminder which you will receive up to 2 days before your appointment.

Facilities for the Disabled

Practice premises have been designed with the disabled in mind. The Surgery entrance, consulting rooms and toilets have suitable wheelchair access.

Dental Treatment/Emergencies

The Medical Practice does not deal with dental issues. For Dental Emergencies contact your own dentist Monday to Friday during business hours. For out of hours emergencies phone your own dentist and you will hear a recorded message giving you the phone number of the dentist on call.